Human Services Paraprofessional - Crisis Triage Technician

Position Summary

0.8 FTE Human Services Paraprofessional – Crisis Triage Technician

FTE: 32 hours per week.

Hours of Work:
Every Friday through Monday, all shifts from 7:00 pm – 3:30 am.

Shift Differential: $2.65 per hour for each night shift worked.

• 75% – Provide person‑centered behavioral health care services for clients experiencing, or at risk of, a mental health or substance use disorder crisis. Tasks include:
  • Triage and direct crisis phone calls based on identified need.
  • Provide support and resources to callers and individuals presenting in person.
  • Transport clients via county vehicle as clinically indicated.
  • Complete scheduled phone support calls, welfare checks, and medication deliveries.
  • Assist in facilitating admissions and discharges from inpatient, detoxification, or stabilization facilities.
• 15% – Ensure program and medical record compliance:
  • Follow all departmental and divisional policies and procedures.
  • Document client care as per policies, procedures, and regulatory guidelines.
• 5% – Participate in staff meetings and other agency activities as required.
• 5% – Perform other duties as assigned.

• Minimum of 2 years experience in a human services related setting, or an associate’s or bachelor’s degree in a related field.
• Ability to work flexible hours, including weekends and evenings.
• Must possess and maintain a current unrestricted driver’s license and auto insurance.

• Ability to stand, walk, and sit for the majority of the day.
• Ability to enter client homes without assistance, including navigating stairs.
• Participate in disaster evacuations and fire drills when circumstances warrant.
• Lift and carry up to 25 lbs. on occasion.

• Proficiency with a computer, keyboard, and basic software (Microsoft Office, electronic medical record system).
• Use of a copy/fax machine, cellphone, and county vehicle as needed.
• Work in multiple locations: office, client homes, and community sites.
• Exposure to weather conditions and potentially aggressive individuals.
• Interaction with animals may occur.

City of Waxahachie is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Contact:
Human Resources, 608‑757‑5520.