LTE Natural Resources Customer Service Representative; Janesville

Overview

Introduction:
We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations; DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities. The Wisconsin DNR is hiring an LTE (Limited Term Employee) Customer Service Representative at our offices, in Janesville, WI.

This recruitment may be used to fill future similar vacancies. To see all opportunities currently available at DNR, follow this link: DNR (wisc.jobs).

Position Summary:

This position has primary responsibility for serving as a processing expert for boat registrations, transfers and boat titling requirements. The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and provides support for the most complex vehicle transactions through the application of state statutes, administrative rules, and policies and procedure.

• 65% Application Processing:
  Process applications consistent with statute, administrative rules, and policies and procedures.
• Validate vehicle and ownership information. Validate supporting documentation for requirements, accuracy, and proper signature.
• Proficiently use business systems to review applications and requests to determine whether discrepancies exist. Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies. Maintain an advanced understanding of system errors, processing work-arounds, and department policies to efficiently manage title and registration records.
• Determine correct fees through review and application of appropriate fee schedules.

• 20% Support and Guidance:
  Respond to Assistance Requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance.
• Advise staff and customers on how to register recreational vehicles that require additional documents such as affidavits, liens, trusts, and missing titles. Process registration transactions of this nature when intervention is required.
• Assist transferred and newly hired staff in becoming proficient in registration processing.

• 10% Quality Assurance:
  Audit registration transactions completed by CSR staff.
• Remove transactions that are incorrect or incomplete. Re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re-issued.
• Recover any products issued in error.

• 5% Other duties as directed by supervisor.

This position pays $21.59 per hour and is classified as a Natural Resources Customer Service Representative Senior in pay schedule and range 02-13. Rates offered to selected applicants will depend on the experience of the candidate and the position being offered. Compensation will be set in accordance with the State Compensation Plan.

These are Limited Term Employment (LTE) positions and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.

• Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.
• Provide opportunities for individuals to enhance their resumes with skills learned on the job.
• May accommodate flexibility for part-time or full-time work hours and seasonal schedules. Work schedules are dependent on business needs.
• Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for maximum of 1039 hours in a twelve-month period.

• Background Checks:
  The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
• Eligible to work in U.S.:
  Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.
• State law requires first preference to go to qualified WI resident candidates in the recruitment and selection of LTEs. Out-of-state residents may be considered to fill LTE vacancies when a qualified resident cannot be found. There are multiple ways an applicant can meet the residency requirement.

• Has established a residence, as defined in s. 6.10(1), in this state not less than 10 days…