Optometric Tech Supervisor

Lens Crafters - Optometric Tech Supervisor

Join to apply for the Lens Crafters - Optometric Tech Supervisor role at Lens Crafters.

Requisition : 912961

Store #: 000540 Lens Crafters

Position: Full-Time

Total Rewards:
Benefits/Incentive Information

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions.

Create exceptional value in the lives of our patients by delivering the Lens Crafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly linking the doctor and retail functions together.

• Ensure associate behaviors consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth.
• Consistently communicate importance of an annual eye exam; deliver best-in-class TAB (The Appointment Book) performance.
• Attract new patients to the practice.
• Lead through the OD labor model, assigning someone to Pre‑test patients to deliver the best patient flow for a positive experience.
• Greet patients with a genuine positive attitude without delay when they enter.
• Promptly answer the telephone in a friendly and courteous manner.
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe.
• Ensure that NEE (Next Eye Exam) calls are made daily.
• Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time; no shows called within 20 minutes of scheduled appointment.
• Collect all patient data in TAB; prepare patient charts the night before.
• Perform assessment, contact lens insertion, removal and patient care training.
• Responsible for training/certifying all newly hired doctor’s office associates.
• Observe and coach on quality of assessment.
• Order contact lens trials in advance of need and ensure all stock is valid (not expired).
• Coach and model how to present annual supplies of contacts to patients.
• Assist in recruiting/selecting high‑caliber doctor support staff.
• Ensure doctor office supplies are ordered timely.
• Ensure physician referral log is accurately maintained.
• Provide associate scheduling feedback to the Managing Doctor and Store Manager.
• Display patience and courtesy to indecisive or difficult patients and staff.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA.
• Collect and capture all patient and prescription information, along with exam fees, into the Point-of-Sale system.
• Take pride in the appearance of the office; ensure OD visuals align with brand guidelines.
• Aware of and champion store promotions and share with doctor support staff.
• Ensure office is clean and free of clutter at all times.
• Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting the right behaviors.

• High School graduate or equivalent.
• Minimum of 3 years’ experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem‑solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem‑solve.
• Strong organizational skills and prioritization.
• Ability to…