Customer Experience Specialist

About the Company

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services. Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve.

We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer’s point‑of‑contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in‑person, and digital channels.

Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer‑facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.

• Customer & Sales Assistance – Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Generate referrals by promoting core products, services and digital tools. Provide sales support for the Sales Team.
• Monetary Activities – Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Address customer inquiries related to payments, interest, and account changes, as well as resolve overdrafts and past‑due accounts with support from teammates if necessary.
• Loan Application and Line of Credit Processing and Coordination – Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration including requesting financial information from customers, submitting financials for input, and verifying customer‑provided financials. Contact customers regarding renewal status and coordinate with teammates to ensure documents are prepared.
  
  Renew operating lines of credit.
• Office Operations – Manage invoices, maintain office supplies, coordinate loan file record retention, provide administrative support to team leaders and teammates, validate vendor identification and work orders, coordinate facility service requests, and manage pooled vehicles by scheduling maintenance and repairs.

Education Requirements – Preferred Associate’s Degree in Business, Finance or related majors or equivalent work experience.

Years of Experience – A minimum of two years of customer service experience or equivalent work experience.

For qualifying positions, we provide a competitive benefits package designed to support health and well‑being, financial security, and work‑life balance:

• Health Benefits
  :
  Comprehensive medical, dental, and vision insurance
• Retirement Plans
  : 401(k)
• Paid Time Off
  :
  Vacation, sick leave, paid holidays, and parental leave
• Additional Benefits
  :
  Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short‑term incentive pay

For a comprehensive overview of our total reward offerings, .

AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.