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Customer Service Rep Customer Success Mgr./ CSM

Senior Customer Service Lead — Escalations & Post-Purchase

Job in Jamestown, Guilford County, North Carolina, 27282, USA
Listing for: Renegade Furniture Group
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading online furniture retailer is seeking a Customer Service Lead to oversee a team of support agents. This role involves resolving post-purchase issues, improving team performance, and ensuring customer satisfaction. Candidates should have over 3 years in customer service and at least 2 years in leadership roles, ideally within e-commerce or retail. The company offers bonuses such as life insurance and paid time off.

This is an excellent opportunity in a fast-paced environment.
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Position Requirements
10+ Years work experience
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