Solutions Support Engineer; L5 - Java Platform

Productivity Solution Support Engineer (L5) – Java Platform

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Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. As part of the Infrastructure organization we as a Engineering Enablement team helps scale Netflix’s engineering efficiency by improving how developers interact with core platform capabilities.

We act as a central source of technical insight: working directly with engineers, analyzing platform behaviors, spotting cross‑cutting patterns, and partnering with platform teams to drive meaningful improvements. We focus on strengthening developer workflows, optimizing platform usability, expanding paved‑road tooling, and improving documentation and developer education. Our work combines hands‑on technical investigation with platform‑level influence.

Enable Netflix engineers to move quickly and confidently by improving how they experience the platform and by providing high‑quality technical guidance across platform domains.

We are looking for a Productivity Solution Engineer (L5) with strong expertise in Java and platform tooling. In this role, you’ll work directly with engineers to understand how platform behaviors surface in real development and delivery workflows. You’ll investigate issues end to end, form and validate technical hypotheses, and provide clear, actionable guidance that helps engineers move forward quickly. Because you engage with a wide range of teams and problem domains, you gain a unique vista into how our platform operates s perspective allows you to spot recurring patterns and collaborate with partner teams (such as Java Platform, CI/CD & Resilience, GenAI Platform, and others) to drive structural improvements that strengthen developer experience and platform reliability.

• Lead end-to-end technical investigations across Java Platform tooling, CI/CD surfaces, and distributed systems
• Build a deep understanding of how Netflix engineers use platform capabilities and where friction emerges
• Identify cross-cutting patterns from real workflows and translate them into platform improvements
• Collaborate closely with partner teams to influence roadmap prioritization and strengthen developer workflows
• Improve paved‑road tooling, documentation, and automation to reduce cognitive load for engineers
• Create and maintain runbooks, best practices, and guidance for engineering teams across Netflix

• 5+ years of hands‑on Java experience, including advanced debugging, performance tuning, and solid understanding of JVM internals
• Strong proficiency with Spring Boot and its ecosystem (Spring MVC, Spring Data, Spring Security, microservice patterns)
• Experience working with distributed systems, including service‑to‑service communication, timeouts, retries, and resilience patterns
• Proficiency with gRPC and REST, including designing, implementing, and troubleshooting APIs
• Familiarity with relational and non‑relational data stores and their integration in Java‑based services
• Deep understanding of Gradle, dependency management, build performance, and plugin behavior
• Strong CI/CD expertise, including pipeline design, automated testing integration, and release engineering best practices
• Experience with testing frameworks such as JUnit, Mockito, and integration testing strategies
• Solid grasp of the SDLC, from design and implementation through deployment, operation, and long‑term maintenance

• Advanced debugging skills across distributed systems, JVM environments, and CI/CD workflows
• Ability to quickly build accurate mental models and diagnose unfamiliar issues
• Strong analytical thinking with a focus on identifying root causes and durable fixes

• Comfort operating independently and driving investigations from discovery through long‑term solutions
• Ability to turn real‑world engineering signals into platform…