Customer Account Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.

• Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
• Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
• Execute win/win renewal negotiations to maximize contract value while protecting client relationships.
• Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience.
• Map out and understand the structure of global, multi‑brand customer accounts to identify potential new business units, regions and use cases.
• Identify and engage with influencers and decision‑makers within these business units, building strong relationships that foster trust and open up paths to expansion.
• Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively.
• Work with leadership to test and optimize strategies for customer engagement and revenue growth.

• Relevant SaaS experience in Sales, Account Management.
• At least 6 years closing recurring revenue SaaS deals with Enterprise customers, with business and technical stakeholders as part of the buying process.
• At least 3 years of experience selling to existing customers and driving successful contract renewals.
• Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non‑technical customers.
• Strategic mindset, with the ability to map and understand complex organization structures of global, multi‑brand companies.
• Ability to effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges.
• Strong discovery with customers to assess value and impact; utilize findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers.
• Strong multi‑threading of customer stakeholders through the customer lifecycle.
• Marketing expert credibility, guiding clients through complex marketing landscapes with data‑driven solutions to enhance marketing efforts.
• Proven track record as a closer, confidently asking for business and discussing value and pricing.
• Trustworthy, earning the respect and trust of both customers and colleagues.
• Problem‑solving, proactive approach to overcoming challenges and achieving goals.
• Service‑oriented, willing to go the extra mile for clients.
• Proactive mindset, taking charge of the commercial plan and not waiting to take action.
• Thrives in an agile, evolving environment; willing to experiment and iterate quickly.
• Aware of the bigger picture into which our Account Management function fits within Iterable’s plan for sustained success.
• Effective team player, collaborating well with others and prioritizing team success.

• Technical degree (Bachelors in Computer Science, Engineering, etc.).
• MBA.
• Familiarity with enterprise email marketing and/or marketing automation solutions.
• MEDDP…