Enterprise Account Manager

Are you adept at managing enterprise accounts and catering to SaaS clientele? If so, we're actively seeking professionals like you to join our dynamic team. As an Enterprise Account Manager, you'll be instrumental in managing, renewing, and fueling growth for our esteemed accounts, playing a pivotal role in nurturing existing client relationships and unlocking their maximum potential.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices. Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth.

Join our team and become part of a diverse community that values your unique contributions and propels you toward realising your fullest potential. Together, let's embark on this exhilarating journey and redefine the realm of customer success.

What You'll Do:

Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.

Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.

Craft customized account plans and strategies to bolster customer retention and propel account expansion.

Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors.

Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.

Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.

Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.

Execute proactive sales tactics to mitigate competitive threats during renewal processes.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role.

A minimum of 5 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.

Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth.

Proven ability to formulate and execute effective account plans and strategies that align with customer objectives.

Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.

A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success.

Exceptional communication skills to establish and nurture robust customer relationships.

Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.

Excellent written and verbal communication skills in Mandarin, Catonese, and English, to be able to work with the Greater China region clients.

Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy 20 days of annual paid time off plus an additional day off on your birthday !
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Provident Scheme participates in MFP as per Labour Law.
• Gym & wellness allowance through our partnership with Class Pass.
• Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program , which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:

33 Lockhart Road / YF Life Tower

Our Story

At Meltwater , we believe that when you have the right people in the right environment, great things happen.

Our best-in-class…