Head of Product, Partner, and Customer PR and Communications

Head of Product, Partner, and Customer PR and Communications

Amsterdam, Netherlands;
Berlin, Germany;
London, United Kingdom;
Munich, Germany;
Prague, Czech Republic;
Warsaw, Poland

At Jet Brains, code is our passion. Since 2000, we've been committed to creating powerful, user-friendly developer tools. By automating routine tasks, we enable developers to innovate, focus on creativity, and build exceptional software.

PR and Communications is a highly strategic and visible function  team plays a key role in elevating the brand, shaping public perception, and driving awareness across global audiences. As we continue to grow, we’re looking for an experienced and driven professional to join our passionate global team.

We are seeking a Head of Product, Partner, and Customer Communications to lead storytelling around our product innovations, strategic partnerships, and customer wins. This is a senior role that will drive earned media results in collaboration with internal stakeholders (marketing, sales, etc) and external PR agencies.

The ideal candidate is both a strategic thinker and a compelling storyteller, with the ability to distill complex topics into clear narratives. They collaborate effectively across functions and seniority levels and thrive in a fast-paced, dynamic environment.

This role reports to the VP of PR and Communications and can be based in any European country where Jet Brains has a legal presence.

• Develop and execute high-impact PR strategies that elevate Jet Brains’ product innovation, strategic partnerships, and customer stories.
• Drive customer‑focused media storytelling that demonstrates how organizations benefit from partnering with Jet Brains.
• Collaborate closely with global PR and Communications, B2B marketing, product marketing, and business development teams to align messaging and identify storytelling opportunities.
• Work with regional PR teams and local agencies to amplify product, partner, and customer narratives across key markets.
• Translate complex technical topics into clear and engaging messaging, tailored to different external audiences.
• Ensure all communications align with Jet Brains’ brand voice and tone, maintaining consistency across markets.

• 10+ years of experience in public relations or corporate communications, particularly managing product launches and customer storytelling.
• Exceptional verbal and written communication skills; native‑level proficiency in English.
• A degree in communications, public relations, journalism, or a related field.
• Knowledge of software development, the AI landscape, and emerging technology trends.
• Proven experience building and executing communications strategies around product launches, partnerships, and customer success.
• Excellent writing and editing skills; ability to simplify complex information into compelling, audience‑appropriate narratives.
• Experience working with global cross‑functional teams and managing external PR agencies in partnership with the PR and Communications Director in EMEA and in the US.
• Outstanding stakeholder management skills and comfortable working with senior leaders.
• The ability to thrive in a fast‑paced environment, effectively managing multiple projects simultaneously.