Country Manager

Country Manager role at Revolut

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People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. We’ve been certified as a Great Place to Work™. We have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

At Revolut, we do Ops differently. Our hyper-talented operations experts don’t just keep things ticking over, they’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we’d be following the herd, not leading the pack — and that’s a place we never want to be.

The Branch team is responsible for making sure that the branch is compliant with local regulations and offering the best service to our customers. The team will be working alongside a range of departments within Revolut Bank and the Revolut Group. We’re looking for a Country Manager to help us solve the toughest problems in our global fintech. Someone to roll up their sleeves and lead this team and Revolut Bank’s branch activities in Poland.

• Acting as a key stakeholder in the Poland branch
• Building and optimising scalable processes to continue Revolut's hyper growth
• Overseeing on a day-to-day basis all the 1st line of defence functions of the branch, including governance, interactions with regulators, and oversight of BAU operations
• Providing adequate oversight and accountability with respect to outsourced functions of the branch
• Executing scale operations and working with cross-functional teams (from Operations to Finance, Legal and Compliance, Marketing and Communications, etc.) in Lithuania, London, and our other global offices
• Monitoring country-specific risk incidents, conduct issues, and their resolution timelines, and liaising with the relevant service owners, ensuring proper controls are placed
• Identifying key product, operational, licensing, and growth opportunities for Revolut
• Searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms
• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs
• Creating and maintaining MI for monitoring of growth metrics, risk incidents, and branch-related activities
• Coordinating regulatory inspections, creating and providing necessary materials to facilitate them

• At least a 2:1 degree from a top university
• 5+ years of experience in a fast-paced environment, ideally financial services or management consulting in the Polish market
• Fluency in Polish and English
• Experience managing vendor relationships and negotiating contracts
• Experience managing risk, compliance, outsourcing operations
• A solid track record of taking ownership and leading complex projects end to end
• The skill to break complex problems into smaller ones
• A natural curiosity and willingness to make an impact

• Experience working with regulators
• Experience setting up a branch in Poland