Customer Project Manager

In Nokia Cloudand Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Nokia is a project-driven company. All forms of customer contracts are managed using project management principles. Project management is a systematic approach for planning, executing, controlling, and closing projects. Program is acollection of projects managed together for business benefits.

Customer Project Manager (CPM) deliversprojects and programs within agreed scope, budget, schedule, and quality to telecommunication operators. CPM is leading the projects and programs throughout all phases, starting from delivery approach identification to completion, while nurturing a good customer relationship.

CPM liaise with main projects and programs stakeholders, esp. external customers and partnerscounterparts, and Nokia stakeholders – Market Services Leads, Technical Managers, Solutions Architects, Care Program Managers, Engineering, Sales, Finance, Procurement, Logistic and R&D teams.

The Customer Project Manager is accountable for the success of external customer projects and / or programs for an assigned product and / or service scope:

• Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
• Leads a project / program team and manages stakeholders and resources. Interacts with customer and partners organizations.
• Is responsible for the overall project / program success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities.
• Makes and maintains end to end project / program communication, planning, risk, changeand opportunity management.
• Ensuresproject / program information is maintained up to date, with required quality and according to relevant policies, including data in project-related tools and repositories.
• Participate in sales process, as well exploreupselling and cross-selling opportunities.

• Extensive recent relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in domain of core network, in area of 4G and/or 5G and Claud as a Service (CaaS) model.
• Takes accountability for assigned projects / programs and works independently, adapting to process with little guidance.
• Workswith external customers, partners,and through teams.
• Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance.
• Knowledge in managing budget and financial performance and forecasts of a project.
• Distills big picture,anticipates risks and opportunities,makesrelevant decisions, and prioritizesown and teamwork.
• Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
• Ability to influence others outside of their own job area on matters related to project / program.
• Ability to work on multiple topics simultaneously.
• Good stress tolerance.
• Fluency in English, spoken and written.
• European Union citizenship, due travel, and security requirements.
• Availability to travel in Europe, around 20% of the time.

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond
• Laptop - support with ordering needed Yes