Principal AI Architect

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization.

With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

As a Principal AI Architect, you will serve as a principal advisor and recognized expert for GenAI across our organization, leading the discovery, design, and delivery of AI solutions that measurably improve efficiency, capacity and productivity across business operations. You will shape objectives, influence executive stakeholders, and represent the organization while ensuring solutions are safe, compliant, and cost‑efficient. This is a unique opportunity to operate as the enterprise expert and principal advisor to solve for multiple use cases and help enable business stakeholders on the power of AI solutions.

You’ll play a critical role in shaping the AI strategy and delivery frameworks that drive transformative business value.

• Act as principal advisor on GenAI strategy to identify, evaluate, and prioritize high‑impact operational AI use cases aligned with business goals.
• Act as a consultant to identify and prioritize high‑ROI operational use cases by mapping manual effort and bottlenecks to build a phased, data‑driven operational AI roadmap.
• Translate business challenges into AI‑driven solutions that enhance capacity, productivity, decision‑making, and customer experience.
• Architect and design end‑to‑end AI and generative AI solutions, spanning data pipelines, LLM integration, orchestration, and governance; progressing from assistive AI to supervised autonomous domain agents grounded on trusted data and orchestrating cross‑system actions.
• Integrate AI solutions across large, complex ecosystems (ERP, CRM, data warehouses, and other systems).
• Architect reference patterns for RAG/MCP, agentic workflows, and copilots integrated with systems like Salesforce (CRM), Gainsight (Customer Success Operations), and Marketo (Marketing automation).
• Exercise broad autonomy in determining objectives and approaches; build formal networks with key decision makers; serve as an internal spokesperson and thought leader.
• Lead end‑to‑end execution—from problem framing and data contracts through deployment, observability, and continuous improvement—while influencing business and executive stakeholders and setting cross‑org standards.
• Partner with Sales Operations, Contracts, Finance, Licensing, Education & Support, Marketing, Account Management, and Business Systems to turn manual, error‑prone work into automated, reliable workflows driven by AI.
• Build and measure outcomes by defining key metrics (cycle time, throughput) and implement cost/benefit tracking.
• Align initiatives to business goals, communicate trade‑offs clearly to executive leadership, and set expectations to ensure adoption of new solutions.
• Support business teams in adoption and change management, foster adoption and comfort with AI technologies, and enable a culture with AI‑first thinking.
• Serve as a subject‑matter expert on emerging AI technologies, trends, and best practices.
• Evaluate, measure, and improve performance on a continuous basis.
• Stay up to date on industry developments.

• Bachelor’s degree in Computer Science, Data Science, Engineering, Mathematics, or related field.
• A minimum of 7 to 10 years of AI/ML solution architecture and delivery.
• Strong knowledge of business operations with demonstrated ability to move models from proof of concept to production at scale.
• Proven track record of delivering enterprise AI/automation solutions that…