Hotel Booking Operations Manager

About the Role

This is a hands-on, mission-critical role at the intersection of technology, clients, and verification teams. As Operations Manager, you will own the end-to-end operational correctness and integrity of bookings across Rate Fox and other domains of our ecosystem, with full ownership over booking verification, exceptions, and client-facing communication.

• Bookings Verification: End-to-end lifecycle management (automated & manual).
• Booking Accuracy: Ensuring the correctness of room types, policies, and confirmations.
• Team Management: Management of distributed operational teams.
• Communication: Operational communication with clients, hotels, bedbanks, and wholesalers.
• Exception Handling: Managing exceptions, downgrades, discrepancies, and claims.
• Metrics: Ownership of Operational KPIs, SLA.
• Improvement: Translating operational challenges into product & automation improvements

• Proven experience in OTA / hotel distribution/travel tech operations.
• Strong understanding of hotel booking-related operational flows.
• Experience managing distributed operational teams or call centers.
• Ability to operate in real-time, high-pressure environments.
• Strong communication skills and operational judgment
• Direct impact on product scalability and profitability.
• Ownership of a core business function.
• Close collaboration with Support, Product Finance, and Commercial teams.
• Opportunity to build operations that scale without linear headcount growth.
• Be part of a growing global travel-tech company.