Customer Onboarding Manager, SMB | EMEA

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. With a $17.3 billion valuation and $1 B in annual recurring revenue in just over five years, you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long‑term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You will facilitate on‑time onboarding through project management of all stakeholders involved. You are a passionate business builder at heart, energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects, are a talented generalist at home, dive into data for insights, and are confident in cross‑functional project management with multiple stakeholders.

Working with great people is a non‑negotiable priority because you thrive in a highly collaborative, high‑performance team.

• Project Management:
  Plan, execute, and monitor the successful launch of our Global all‑in‑one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Product Expertise:
  Become a Deel expert and a go‑to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence:
  Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Problem Solving:
  Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Team Contribution:
  Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting…