Customer Implementation Manager Italian and French

Open role:
Customer Implementation Manager with Italian and French

We are seeking a proactive and problem-solving individual who can effectively communicate and collaborate across various teams. The ideal candidate is detail-oriented, capable of independently identifying improvements, and adaptable to a dynamic environment.

Our team is responsible for project managing network onboarding for enterprise customers and carrier operations in terms of onboarding. The main goal is to ensure a smooth implementation process, coordinate actions with various teams, and resolve emerging issues. The team collaborates closely with technical and customer success departments.

• Lead the onboarding of new carriers and suppliers, ensuring everything runs smoothly and on time for our customers.
• Create smart ways to onboard both new and existing clients, making our process easy to understand and efficient.
• Keep a close eye on timelines, ensuring every step of a project is completed promptly.
• Work hand-in-hand with our operations, product, and sales teams to make sure our onboarding processes fit perfectly with what our clients need and what our company can do.
• Spot and fix any potential problems early, protecting our project goals and keeping the onboarding process stable.
• Check how well our onboarding process is working and share feedback from our delivery partners with our product and design teams to keep making our tools and processes even better.

• Experience:
  • Proven experience in a similar role, demonstrating independence and decision-making capabilities.

  Language:

  • Fluency in English.
  • Professional-level proficiency in Italian and French.

  Soft Skills:

  • Strong communication skills to clearly convey processes, expectations, and updates to internal stakeholders.
  • Proactive attitude with the ability to identify inefficiencies and drive process improvements independently.
  • Strong organizational and time management skills to coordinate multiple onboarding initiatives and deadlines.
  • Ability to work collaboratively across departments and influence without direct authority.
  • Detail-oriented mindset to ensure accuracy and consistency in documentation, reporting, and process execution.
  • Strong analytical thinking and problem-solving skills to identify onboarding bottlenecks and optimize workflows.
  • Adaptability to thrive in a fast-paced, evolving SaaS environment and adjust plans as needed.
  • Structured thinking to break down complex processes into actionable steps and scalable frameworks.
• Familiarity with project management tools such as Asana or Jira.
• A background in logistics or related industries to better understand client needs.
• Real impact on the creation and ongoing development of processes and the department.
• Space for individual ideas and input.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Growth-oriented environment – A culture that learns from mistakes and embraces experimentation.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

• Private Lux Med healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• Subsidy for a Multisport card.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe , bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient .

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