Product Systems Developer - of our East Anglian Offices

Product Systems Developer - Any of our East Anglian Offices

The Business Solutions Team focus on the management, development, maintenance, training and introduction of systems that meet the complex needs of the business in conjunction with various 3 rd party suppliers. The Business Solutions Team lead on, and contribute to, various operational and strategic projects being undertaken by the business.

As part of the Business Solutions Team the Product Team are responsible for the alignment between legal service requirements and technology platforms. They work from a human‑centred design perspective making sure that business tools are intuitive and user-friendly. They work with the firms management to help drive the firm’s strategy. The Product Team, drive continuous improvement across workflows, processes and systems, with a strong focus on training and change management so new tools are effectively adopted across the firm.

• Undertake system changes in accordance with agreed release cycles, ensuring clear and proactive communication to business users
• Work closely with relevant 3 rd parties to ensure successful delivery of new applications, as well as upgrades and fixes of existing systems
• Work closely with the rest of Product Team to support the translation of business needs and requirements into application based solutions that achieve the business objectives
• Create and maintain document merge templates within case management system and Legal Form providers
• Action any assigned requests for application changes, improvements and bug fixes, working closely with the Product Analysts and System Trainer
• Production of custom reports to meet Business needs and amendments/improvements to existing reports
• Undertake regular tasks to ensure optimal performance and identification of potential issues

• Assist the Head of Product in delivering strategic firmwide projects
• Provide support for application projects and the on-going management, change and development of business systems
• Work closely with Technical Team, Suppliers and the rest of the business to ensure seamless knowledge sharing

The following are essential to this role:

• You will be required to travel across of our offices in East Anglia so a driving license and access to own car for business use is essential
• Highly self-motivated and proactive
• A client facing and professional approach to their work
• Excellent relationship building and interpersonal skills
• Have a good understanding of business processes
• Excellent written and oral communication skills with technical and non-technical users
• Excellent understanding of a service environment with a strong customer service orientation
• Excellent presentation skills
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Able to work alone or within a team
• Possess high attention to detail
• Experience working in a team-oriented, collaborative environment
• Hands-on to problem-solving and participating in complex implementation, system upgrades and operational troubleshooting
• Experience of working in the Legal sector
• Dynamics
• SQL
• C#
• Dev Ops
• Power Platform

Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.