Delivery Operations Administrator

• capacity planning
• resource management
• Polski (C1)
• Angielski (B2)
• ERP
• CRM
• Excel
• Google Sheets
• 3-5 years of experience in delivery operations, PMO support, project operations, or resource management in IT outsourcing, or managed services environment
• Proven ability to work with non-mature processes and systems and improve them over time
• Strong analytical skills and high confidence working with data and reporting (Google Sheets, reporting tools)
• High system affinity – experience with corporate tools such as ERP, staffing systems, CRM, SharePoint or similar
• Background in IT outsourcing, managed services, or delivery centers
• Ability to work independently, prioritize effectively, and take ownership of recurring operational problems
• Very good command of
  English (minimum B2
  , daily international collaboration)

ITMAGINATION, now part of a Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality. We are looking for a
Delivery Operations Specialist.

• Support the Chief Delivery Officer and Delivery Team in daily delivery and staffing operations
• Act as a key operational user of delivery, staffing, and workforce management systems, ensuring data accuracy and consistency
• Identify system issues, data inconsistencies, and manual workarounds; cooperate with IT or system owners to resolve recurring problems
• Design and maintain operational workarounds when systems or tools are not fully reliable
• Manage resource allocation and project staffing processes
• Manage the pool of available resources (2-10 people) during time between projects (bench)