ServiceNow Software Asset Management; SAM Architect

Overview

Our client is seeking a senior Service Now SAM Architect to lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within Service Now SAM Pro
. This role partners with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy.

• Serve as the subject matter expert for Service Now SAM Pro
  , aligning configuration to business requirements and ITAM best practices.

• Configure and customize SAM Pro capabilities including:

  • Software discovery and normalization

  • Reconciliation

  • License management

  • Compliance reporting and dashboards

• Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage.

• Create and maintain technical documentation (design specs, configuration guides, SOPs).

• Integrate SAM Pro with other Service Now modules (e.g.,
  ITSM, CMDB
  ) and external systems (e.g., procurement, finance).

• Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity.

• Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency.

• Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization.

• Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets.

• Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance.

• Active Secret clearance

• 15+ years of relevant experience (bachelor’s degree may substitute for 5 years)

• 5+ years supporting/configuring IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)

• 3+ years implementing/configuring Service Now SAM Pro

• Experience with software licensing models (perpetual, subscription, SaaS) for major vendors (e.g., Microsoft, Oracle, Adobe)

• Experience with software discovery tools and techniques

• Strong data analysis and reporting experience

• Proficiency with Service Now scripting (JavaScript)

• Experience with Service Now integrations (REST APIs, web services)

• Strong analytical/problem-solving and communication skills; able to work independently and in a team

• Service Now CMA/CTA (SAM-focused)

• Service Now CSA

• CIS-SAM (Implementation Specialist – Software Asset Management)

• ITIL Foundation