Business Support Specialist- Salon and Spa space

Overview

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success.

Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users.

Millennium Systems International is honored to have been named as 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards:
Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.

If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position.

New Grads Welcome!

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Beauty Industry Knowledge a plus

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful.

You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

• Bachelor’s degree or Associates Degree with 2 years of experience
• Ability to type greater than 35 wpm
• Reliable Internet Service Provider
• Excellent communication skills
• Salesforce exp a plus!

Must be authorized to work for any employer in the U.S. We are unable to provide sponsorship.

• Paid Time Off (PTO) and Holidays — Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day.
• Medical, Dental, and Vision Benefits — Subsidized Medical, Dental, and Vision plans with coverage kicking in quickly.
• Life Insurance — Life Insurance and Accidental Death & Dismemberment (AD&D) fully covered by Millennium Systems International (100%).
• Long-Term and Short-Term Disability Insurance — Short-Term and Long-Term Disability insurance; long-term disability is 100% covered by MSI.
• 401(k) Retirement Plan — Eligible to enroll with a 100% match on up to 4% of contributions (Safe Harbor).
• Learning & Development Opportunities — Unlimited access to Udemy’s online courses to support growth and skill development.
• Pay Transparency — Competitive wages with transparent compensation reflecting teamwork, excellence, and integrity.

We believe that every Team Member is integral to our collective success and recognize the value of diverse perspectives, creativity, and innovation. Our compensation packages reflect individual contributions, experience, certifications, and work location. The base salary range for this position in the United States is $38,000 to $40,000, with potential for performance bonuses and additional incentives.