GSC: Senior IT Cost & Contracts Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role of Senior IT Cost & Contracts Manager is a key role in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with Business Managers, category managers and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.

The primary purpose of the Technology Cost and Contract team is to govern all third-party IT spend for HSBC Technology (c $3bn) including managing and continuously improving the cost management processes. This role will include working with the GBGF IT CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC

In this role, you will have specific responsibility for managing the contract lifecycle from an IT perspective for a number of specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential.

Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.

You need to be commercially aware with expertise in cost or commercial management or sourcing /category management and will be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.

• Driving sustainable growth. Develop the IT sub-function responsibly, engaging with colleagues across the function including peer managers and typically 2 levels up the organisation reviewing and driving the sub-function strategy feeding into the overall IT strategy. Leads and facilitates change through effective communication, preparation and implementation with peers across HSBC. Strong impact to support risk and regulation. Lead global joint commercial projects.
• Achieving excellence. Focuses on medium- and long-term goals even when under pressure or facing uncertainty. Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues, benefiting from a good network of Senior Managers to collectively identify and mitigate risk.
• Contracts Renewals – responsible for helping to ensure that contracts are renewed in a timely manner including review & approval via cost management processes and signoffs and stakeholder management. Management Information – support creation of MI against contract database and third party spend. Collaboratively with Senior Managers from other areas in IT and procurement to ensure stakeholder and customers’ requirements are met.
  
  Customer/Stakeholder focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to improve business operation in collaboration within assigned function Technology area and Procurement amongst others.
• Strengthening stakeholder relationships. Build trusting relationships to influence decisions and ensure stakeholder advocacy, using organisational knowledge aligned to business goals and strategies. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Work with team and senior managers to deliver IT contract management and commercial…