Senior Delivery Manager

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

As a Senior Delivery Manager, become a part of a team of Agile Delivery experts. Ciklum Agile Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.

We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.

The role of the Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.

The Senior Delivery Manager will be the primary point of contact for clients during the delivery phase.

• Highlighting of a project's potential risks/delays during the delivery process
• Creating and implementing, control and monitoring of a project plan
• Balancing of competing constraints on the project with the resources and priorities available
• Building and keeping close relationships with your customers on all levels
• Coordination of external and internal stakeholders that are involved in the project
• Monitoring overall progress and use of resources, initiating corrective action where necessary
• Managing scope, change requests, risks, and resources allocation/utilization
• Invoking configuration management (release process) processes
• Managing possible risks and issues within the limits of time, cost and quality, including the development of contingency plans
• Managing project budget, time, and delivery with respect to vendor related projects
• Note:
  
  these high-level responsibilities may undergo modification at a later date subject to mutual agreement

• You are a customer and service-focused person and meet people as equals, build trust and sustainable customer relationships
• Through this relationship, you’re able to deliver and grow your accounts, which leads to a sustainable business in your area of responsibility
• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 5 years
• In-depth understanding and practical experience with Agile approaches (Scrum, Kanban)
• Ability to perform project manager's activities and provide supervision during Project Initiation, Planning, Execution, Monitoring and Closing phases
• Experience in managing multiple agile teams in projects of 25-75 FTE
• Strong service/client oriented attitude, focus on an outcome
• Solid understanding of change and expectations management
• A proven track record of successful project implementation in a software environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
  
  Problem-solving attitude using system-thinking approaches
• Ability to manage contractual terms and financial issues
• Advanced level of spoken and written English
• Experience in managing multiple distributed teams
• Technical background (software development, QA, Dev Ops, etc)
• Product Management background
• Knowledge of the latest trends at SW development technologies and tools
• Spoken and written German as a plus
• Experience in creating and running trainings, workshops, other educational activities
• Agile and/or PMI certification
• Experience with SAFe or LeSS
• Experience in coaching, mentoring and conducting of trainings

• Strong community:
  Work alongside top professionals in a friendly, open-door environment
• Growth focus:
  Take on large-scale projects with a global impact and expand your expertise
• Tailored learning:
  Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless…