Customer Relationship Management Analyst

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence
. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

We are seeking a CRM Analyst to support and grow our email marketing program through data-driven insights and experimentation. This role will work closely with the Email Marketing team to analyze campaign performance, uncover opportunities, and design growth-focused experiments aimed at improving engagement, conversion, and overall CRM effectiveness.

The ideal candidate is analytical, curious, and commercially minded, with a strong ability to translate data into actionable insights and testable hypotheses.

• Partner closely with the Email Marketing team to analyse CRM and campaign performance.
• Evaluate email campaign results, including engagement, conversion, and customer behaviour metrics.
• Use data to identify opportunities for optimisation and growth within the email marketing channel.
• Design, propose, and evaluate data-driven experiments to test hypotheses and improve performance.
• Develop clear insights and recommendations to inform campaign strategy and decision-making.
• Build and maintain reporting and dashboards to track performance and experiment outcomes.
• Support continuous improvement of CRM processes, segmentation, and targeting strategies.

• Salesforce Marketing Cloud (SFMC)
• Snowflake
• SFCC
• Tableau

• Proven experience in a CRM Analyst, Marketing Analyst, or similar role.
• Strong analytical skills with the ability to interpret campaign and customer data.
• Experience working with email marketing data and lifecycle communications.
• Experience designing and evaluating experiments (A/B testing, hypothesis testing).
• Ability to communicate insights clearly to both technical and non-technical stakeholders.

• Clear, actionable insights that improve email campaign performance.
• Well-designed experiments that drive measurable growth.
• Strong collaboration with the Email Marketing team.
• A test-and-learn culture embedded in the email marketing stream of work.
• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
• Be part of a global team with equal opportunities for collaboration across continents and cultures.
• Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.