Technical Writer

Bloomreach is building the world’s premier agentic platform for personalization
.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —
Loomi AI — so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

The PX Content team is responsible for organizing and maintaining knowledge about our product. This includes documenting product features and creating business use cases that enable our clients to use Bloomreach independently.

Our documentation is the single source of truth for clients, partners, prospects, and internal teams — essential for supporting our scalability and efficiency.

You’ll help drive strategic initiatives in a complex, multinational environment, collaborating closely with Product, Engineering, Support, Client Services, and Sales. We're paving Bloomreach's way to IPO, and you can help shape this ambitious vision.

• Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI‑assisted solutions for meaningful outcomes.
• Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides. Experience with SDK and API documentation is a strong plus.
• Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real‑world feedback.
• Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant.

• Fast learning curve: You’ll quickly gain deep product knowledge, explore the e‑commerce industry, and work with experienced leaders (including our in‑house communications coach, Ivo Večeřa).
• Cross‑functional collaboration: You’ll manage stakeholders across several teams, influence priorities, and help projects move forward.
• Consulting‑like experience: You’ll sharpen your problem‑solving and structuring skills as you translate complex technical concepts into clear, user‑friendly guidance.
• Strategic exposure: You’ll contribute to initiatives such as product development, platform scaling, and product launches.
• Visible impact: Your work will be directly used by clients, partners, and Bloomreachers — helping them achieve success faster.
• Collaborative culture: You’ll join a friendly, motivated team that values curiosity, ownership, and clear communication.

• Drive and ambition: You enjoy taking initiative, learning quickly, and finding solutions to new challenges.
• Excellent written English: You can explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You’re a team player who communicates clearly and works well across functions.
• Documentation experience: You’ve written product documentation, user guides, or release notes and understand documentation tools and processes.
• Ownership and independence: You’re comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction.

Technical curiosity: You’re comfortable exploring SDKs, APIs, and integration flows, and you know tools like Git Hub.

• A great deal of…