Senior Business Analyst

Are you passionate about collaborating with business teams and stakeholders to analyze, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Senior Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact.

At Sky Cell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting‑edge temperature‑controlled container solutions are designed to ensure the safe and secure delivery of life‑saving pharmaceuticals, with sustainability at the core of everything we do.

We're a fast‑growing, purpose‑driven scale‑up where you'll make an impact, feel empowered, and thrive in a diverse, innovative environment.

• 🌱 Purpose‑Driven Work:
  Make a real difference by contributing to a more sustainable future in global logistics and healthcare
• 🚀 Innovation at Heart:
  Work with cutting‑edge technology and be at the forefront of supply chain innovation
• 🌎 Stronger Together:
  Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way
• 💡 Growth Opportunities:
  We believe in investing in our people - continuous learning and development are key pillars of Sky Cell
• 🏆 Award‑Winning Culture:
  Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well‑being

• Collaborate with business teams and stakeholders to analyse, improve, and automate company processes
• Elicit, gather, and document requirements, translating them into clear functional specifications
• Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding
• Assess the business impact of technical decisions and verify alignment with strategic goals
• Collaborate with the team and stakeholders to shape the product roadmap and prioritise features
• Provide guidance and clarification to development teams throughout the delivery lifecycle
• Support quality assurance efforts by reviewing test cases and assisting with validation
• Contribute to testing strategies for automation and non‑functional requirements
• Act as a triage expert for incoming requests, bugs, and improvement opportunities
• Resolve technical issues and remove cross‑functional blockers as they arise
• Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated
• Create documentation and training materials for end users to support new functionality adoption

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field; or equivalent experience
• 5+ years of experience in Business Analysis, Product Analysis, or a related role, ideally at a senior level
• Demonstrated ability to gather, document, and translate requirements into actionable deliverables
• Proven experience working closely with technical teams and understanding system‑level impacts, with a solid understanding of integrations, APIs, and data flows
• Strong problem‑solving and troubleshooting skills, with the ability to manage complex cross‑functional dependencies
• Hands‑on experience facilitating workshops, interviews, and stakeholder sessions
• Familiarity with Agile/Scrum methodologies and backlog management tools (e.g., Jira, Confluence); experience with product ownership or product strategy is a plus
• Excellent communication and presentation skills, with the ability to articulate complex issues to both technical and non‑technical audiences
• Knowledge of process modelling techniques (e.g., BPMN, UML). Ability to define KPIs and measure product or project impact is a plus
• Detail‑oriented with a strong commitment to accuracy and quality
• Professional certifications, such as CBAP, PMI‑PBA, CSPO, or their equivalent, are an advantage

• ⚡ Flexibility & Balance:
  Flexible working hours and work‑life balance allow you to tailor work to fit your life
• 🌟 Recognition & Growth:
  Opportunities for…