Senior Product Manager

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company’s secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers’ success.

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

In this role, you will be responsible for managing the product journey for one or more personas or own one or more product areas within the License & Registration and Tax & Compliance product suites. The goal for this role is to create a delightful user experience for customers and their constituents who use our solution to file various taxes, apply/renew licenses and make payments.

This is a great opportunity to define the future of a core GovOS solution.

Your experience working on building a scalable platform or marketplace products, operating as a critical partner to other departments to define and execute the right development at the right time will help us achieve our goals. Success in the role will be measured on the revenue growth of GovOS Business License & Tax and through the timely execution of new features as planned.

Responsibilities

• Understand complex problems and propose solutions that account for effects across the product.
• Break down large projects into prioritized implementable steps, working in partnership with Product and Engineering Leadership on planning the right next steps for impact vs effort.
• Draft specific user stories and get the right stakeholders across UX, Engineering/QA, Marketing, and Customer Experience to ensure all elements of development and release are accounted for.
• Plan releases, sometimes broadly across the product or directly with certain clients through a User Acceptance Testing process.
• Own the roadmap, create buy-in, frame the solution, and manage the solution throughout the business.
• Work with marketing to draft release notes and customer facing materials, to inform all internal/external stakeholders of changes and value achieved in the product.
• Initiate and run user discovery and acceptance testing meetings with our clients and end users.
• Interact with internal stakeholders to ensure everyone has visibility of the plan and collate any information you need to achieve this.
• Work closely with Engineering to plan sprints and quarters, grooming the backlog at both a macro and micro scale.
• Plan, monitor, and analyze throughout the process to ensure you are on the right track and elevate with leadership when delivery risks are present.
• Establish and report on product metrics monthly to highlight effectiveness of the product across departments, and track progress towards quarterly and yearly goals.
• Look ahead as business needs evolve and suggest preparations that anticipate user needs.
• Understand the government business license and tax industry across the nation to empathize with users and materialize their needs.
• Communicate complex, technical concepts clearly and concisely to diverse audiences at all levels across the business either through static documents or live presentation.

Qualifications

• 4+ years of software Product Management experience as leading stakeholder of product changes.
• Experience building a system of record platform (CRM/ERP software like Salesforce, Workday etc.) in a cloud environment that supports unique end users with different needs.
• Experience with APIs or microservice architecture, and standardizing formats to meet different use cases.
• Demonstrable ability to productize features in a way that is configurable for similar user needs, understanding the core functionality and mechanism that enables various implementations.
• Experience building a marketplace portal with 2-sided user interactions offering different tool sets for each user type.
• Experience with workflow steps, integrating inputs and outputs across steps of a process.
• Proficiency using sprint planning and feature road mapping software, like Jira.
• Strong analytical and quantitative skills with the ability to use data to back up assumptions and recommendations to drive actions.
• A strong system thinker who can deconstruct complex problems into smaller…