Customer Support & Technical Support Specialist

Customer Support & Technical Support Specialist

We're looking for a Customer Support & Technical Support Specialist to act as the first point of contact for our clients. This role is responsible for handling customer inquiries, providing first-level technical support, and coordinating with internal teams to ensure timely resolution of issues and a high manaʻo customer experience.

The ideal candidate is customer-focused, detail-oriented, and comfortable working with technical products and enterprise clients.

• Handle client inquiries and support requests via email, phone, and Jira
• Provide first-level troubleshooting for platform, data, and configuration issues
• Collect required information and context before escalating issues to internal teams
• Escalate complex or unresolved issues to engineering or operations teams when needed
• Track, follow up, and communicate issue progress and resolution status to clients
• Maintain accurate documentation of support cases and resolutions
• Ensure professional, clear, and timely communication with clients at all times

• Excellent written and spoken English is mandatory
  , as support is provided via email, phone calls, and Jira
• 1–2 years of experience in customer support or technical support roles
• Ability to understand technical concepts and explain them clearly to customers
• Strong problem-solving and first-level troubleshooting skills
• Experience working with ticketing systems (Jira or similar)
• Ability to manage multiple support requests and prioritize effectively
• Strong attention to detail and customer-focused mindset