Salesforce Administrator

Salesforce Administrator

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Salesforce Administrator
. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Salesforce Administrator should perform project completion using an internal customer perspective, typically from initiation through delivery.جانب coordinate cross‑functional teams through meetings and progress measurement activity, bringing distinct, specific projects to completion both on time and within budget. This role will be part of Align Technology’s goal to deliver the next generation of clear aligners (Invisalign®) to our customers.

We would love for you to join a fun and cutting‑edge technology company that has helped create millions of smiles.

This is an on‑site position located at our Wrocław office in the Psie Pole district дерева 연락.

• Own requirement gathering sessions with Customer Success teams, translating operational needs into functional and technical specifications.
• Manage end‑to‑end JIRA ticket creation, story refinement, acceptance criteria definition, grooming, sprint coordination, UAT, and deployment preparation.
• Collaborate directly with IT developers, architects, and QA/SQA testers to ensure solutions are scalable, aligned with business logic, and technically feasible.
• Support automation, workflow optimization, routing logic, chatbot updates, Live Chat improvements, and omnichannel capabilities across SFDC and Twilio.
• Conduct medium‑complexity troubleshooting involving workflows, queues आरोपी, routing tables, call flows, APIs, screen‑pops, and permission sets.
• Produce functional documentation, process maps, and version release notes.
• Implement change management activities, including CS manager communications, training sessions, demos, and knowledge articles.
• Contribute to digital enablement initiatives such as AI‑embedded workflows, proactive routing, and self‑service enhancements.

• Bachelor’s degree in IT, Information Systems, Engineering, Business, or related field.
• 1–3 years of experience supporting CRM/CMS platforms (Salesforce, Twilio/Flex, Service Cloud, Zendesk, or equivalent).
• Demonstrated ability to translate operational requirements into technical specifications, user stories, and acceptance criteria for developers.
• Working knowledge of workflow automation, routing logic, digital channels, and case management processes.
• Strong analytical capability to identify system gaps, inefficiencies, and opportunities for digital enablement.
• Experience participating in Agile/Scrum ceremonies (backlog grooming, sprint planning, UAT, retrospective).
• Ability to manage small work streams, JIRA ticket life cycles, bug triage, and release readiness with limited supervision.
• Strong communication and stakeholder‑facing confidence, especially when guiding CS Managers and Supervisors on new capabilities or defects.
• Ability to prepare training materials, conduct demos, and support user adoption.
• Highly preferred certifications: SFDC Admin 201, Scrum Fundamentals, ITIL Foundation, or equivalent.

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site:  We encourage all candidates to review this document before moving forward in the recruitment process.

Additionally, the position is eligible for an annual bonus.

The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development.
Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

We encourage you to read our Whistle blower Procedure. Detailed information can be found by clicking the link below.

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