Senior Business​/System Analyst

Aon sp. z o.o.

Senior Business/System Analyst

This role will provide the candidate an opportunity to work as part of a global Business Analyst group spanning multiple Agile Product Delivery teams. Specifically, this role is focused on our new global Claims Management product – delivering a web-based solution that supports global claims handling teams to manage claims for commercial clients, from notification of loss through to settlement including business intelligence and client advocacy.

The solution is being developed on an industry-leading 3rd party low-code platform and integrated into our Commercial Risk ecosystem featuring multiple applications. The role’s emphasis lies with eliciting business requirements and specifying functional and technical requirements for the platform.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Specifically within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance.

• Performing assessment and analysis of new business requirements, defining their functional and technical impact within our claims management system and broader ecosystem architecture.
• Actively engaging in the SDLC from defining functional requirements, through UX/UI design to specifying data model and integrations design. Documenting functional and technical requirements (wherever applicable) using common modelling techniques to establish common understanding of requirements within the team.
• Active participation in Agile ceremonies to refine requirements, share the feedback on the development process and engage stakeholders.
• Serving as a liaison between and escalation point for product owner, architects, developers, testers and business stakeholders, sharing system and domain knowledge , promoting alignment across the ecosystem.
• Taking responsibility for enabling the development team to deliver value for the daily operations of the business through building a scalable solution.

Aon has transitioned to a product-oriented model and is investing in capabilities like never before. This role will give the chosen candidate a unique opportunity to shape the architecture for our Commercial Risk Ecosystem to drive significant revenue and efficiency opportunities across all countries where Aon operates. One way to achieve it is by leveraging cutting-edge technologies like AI. Hence, the candidate will have the chance to get the hands‑on experience in implementing them.

• 7+ years of experience in a Business / System Analyst or similar role, preferably with a focus on commercial risk insurance, claims management systems or finance sector.
• Proven expertise in supporting Agile Scrum delivery teams by translating business needs into technical system requirements.
• Proficiency in requirements modeling (especially UML), including process and data flow diagrams, sequence diagrams and designing business logic.
• Familiarity with basic UX/UI design principles and experience in crafting of wireframes/prototypes.
• Practical knowledge of REST and SOAP, integration patterns and web service design
• Solid data literacy, including hands‑on experience with querying databases, data modelling, mapping and analysis to support system functionalities
• Familiarity with configuring and delivering solutions on workflow or low‑code platforms (e.g., Appian, Pega, UiPath, Power Automate) is a plus.
• College degree - Computer Science, Information Systems, or a related technical discipline are preferred.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues…