Privileged Access Management Product Support team member

Privileged Access Management Product Support team member

Poland

• Job Identification 8529
• Job Category Information Technology
• Locations Poland

Great Place to Work for All

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Division: Chief Information Security Office (CISO) – Identity & Access Management (IDAM)

As a global financial market infrastructure, the protection of Euroclear information and assets is fundamental to the company’s business. Security is at the core of our services, firmly embedded in the management systems and processes of the company.

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementing, operating, and managing all the access from, to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons – provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to.

Services covered by IDAM include access management, user lifecycle management, privileged access management, and recertification, as well as providing delivery and advisory services.

Privileged Access Management Product Support team member

Position Overview

Through a clear model based on segregation of duties, we distinguish between first, second and third line activities. The PAM Product Support team holds responsibility for the 2nd line activities ranging from incident management (both generic and functional accounts) to release in production of third line team activities.

Key responsibilities:

• Management of Cyber Ark services in different environments.
• Acting as 2nd line support for our Cyber Ark products – resolving incidents related to Privileged Access Management in timely manner.
• At a later stage possibly performing support outside business hours as watch duty.
• Identifying and driving forward continuous improvement. Maintaining a critical mindset and seeking opportunities for process improvements and automation.
• Managing business stakeholders to ensure both internal client satisfaction as well as client education where required (to ensure client adherence to standard processes).
• Collaborating with and providing support to the other teams within the IDAM operations family.

• Bachelor's degree in computer science, Information Security, or related field (or equivalent experience).
• Preferably 2-3 years of experience within Privileged Access domain
• Proficient knowledge of Cyber Ark and knowledge of different components (PVWA, Vaults, CPM, PSM, AAM).
• Knowledge of Active Directory and LDAP.
• Experience in managing incidents & problems.
• Experience with SailPoint, Network infrastructure & Azure AD (considered a plus).
• Experience in using tools as Service Now, Azure Dev Ops, Teams, and MS Office suite.
• Experience with Mainframe or CREST applications is a plus.
• Time management skills: ability to prioritize tasks, manage workload, and meet deadlines, particularly when dealing with escalated requests.
• Preferably some experience working in highly regulated environments, Identity and Access Management experience is a plus.
• Initiative-taking approach with curious mind-set to learn new skills at personal level.
• Strong organisational and administrative skillsand ability to adhere and follow policies and procedures.
• Communication skills:
  Ability to communicate clearly and effectively with users, team members, and other stakeholders, both verbally and in writing.
• Adaptability:
  Capacity to adapt to changing priorities and thrive in a highly regulated environment.

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial…