Senior Systems Analyst, Social Health Information Exchange; SHIE

Want to work in a mission-driven startup with huge reach and scale that is improving health in California? Come join our team!

Manifest Med Ex is on a mission to connect healthcare in California. As the largest nonprofit health data network in California, Manifest Med Ex (MX) is an integral part of the state’s health data infrastructure, combining and delivering crucial health information for more than 50 million individual records across every county throughout the state. We are committed to improving patient experience and reducing healthcare costs by making it easier for doctors, hospitals, health plans and other care providers to securely review, analyze and share health information.

Reporting to the Manager of Quality Assurance and Project Management, the Senior Systems Analyst will serve as the definitive technical expert and deployment leader for our new Social Health Information Exchange (SHIE). This individual is responsible for providing deep, specialized technical analysis, leading advanced troubleshooting efforts, and guaranteeing the technical fluency and successful adoption of the SHIE by both internal teams and external customers.

This role requires strategic involvement in implementation, configuration, training, project status tracking, and ongoing technical support.

• Technical Subject Matter Expertise & Analysis
• Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its underlying architecture, data flow, integration points, and API functionality.
• Manage product configuration and reporting. Act as the technical lead for all product configuration requests, translating complex business rules into operational settings within the product.
• Design and develop custom reports and dashboards within the product framework to meet business intelligence and operational reporting needs.
• Manage and prioritize complex, Tier 2/Tier 3 technical support cases, coordinate with the vendor support team to diagnose root causes for system failures, integration issues, and data discrepancies.

• Product Implementation & Customer Onboarding
• Act as the main implementation liaison, guiding vendor teams during the product's deployment and integration into our environment.
• Lead the technical onboarding process for external customers, ensuring successful adoption, integration, and alignment of the new product with their existing systems and workflows.
• Partner directly with the vendor and HIE Operations teams to elevate, reproduce, and validate fixes for critical bugs and performance bottlenecks impacting deployments.

• Project Coordination & Status Reporting
• Track implementation progress by owning the process for tracking and reporting the status of technical implementation milestones for the vendor integration and all customer onboarding projects.
• Status Reporting:
  Develop and maintain high-level status reports, including key performance indicators (KPIs) and risk flags, for internal stakeholders and executive review.
• Meeting Management:
  Organize and lead recurring status update meetings, ensuring clear communication of progress, dependencies, and roadblocks between all parties involved (internal and external).

• Documentation and Training Leadership
• Develop and deliver specialized technical training programs and materials for internal teams (HIE Operations, Business Development, Product) and external customers, ensuring comprehensive product understanding and effective utilization.
• Create, curate, and maintain high-quality technical documentation for the new SHIE, including configuration guides, architecture overviews, and system manuals.
• Build and maintain the product's knowledge base and internal FAQs, ensuring information is current, accurate, and easily accessible.

• Bachelor’s degree in a technical field, or equivalent practical experience.
• 3–5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration.
• Demonstrable experience working as an SME for a complex technical product or…