Network Engineer

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum
, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

As set forth in Amwell’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We are seeking a skilled and motivated Network Engineer to design, implement, manage, and troubleshoot our network infrastructure. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of our networks while supporting 24x7 operations.

• Design, configure, and manage cloud-based network infrastructure, including VPCs, subnets, load balancers, security groups, and VPNs.
• Monitor and troubleshoot network performance and connectivity issues in the cloud environment, ensuring minimal downtime and optimal performance.
• Collaborate with various teams to understand and meet their network requirements and optimize performance.
• Maintain thorough documentation of network configurations, procedures, and changes.
• Participate in an on-call rotation to provide 24x7 support, including pager duty for network-related emergencies.
• Stay up-to-date with the latest cloud networking technologies and best practices to continually enhance the cloud network environment.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience as a Network Engineer, cloud services experience a plus.
• Design, configure, and manage network infrastructure including routers, switches, firewalls, VPNs, and other network devices.
• Strong knowledge of network protocols, configurations, and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs, etc.).
• Experience with firewalls, routers, switches, load-balancers and other networking equipment from vendors such as Cisco, F5, and Palo Alto Networks.
• Familiarity with network management, ipam and monitoring tools in both on-premise and cloud platforms (AWS, Azure, GCP)
• Solid understanding of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Effective communication skills and the ability to work collaboratively in a team environment.

• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or higher
• AWS Certified Advanced Networking Specialty
• Google Cloud Certified - Professional Network Engineer

• Ability to work in a high-pressure, fast-paced environment.
• Willingness to participate in 24x7 on-call rotation and respond promptly to emergencies.
• Strong organizational skills and attention to detail.

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, Silver Cloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

The typical base salary range for this position is $110,000 - $130,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance.

Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.