Sr. Support Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

Our Client is a leading company in the workforce management industry, committed to innovation, collaboration, and excellence. The organization prioritizes delivering outstanding service to both internal teams and external clients, ensuring high standards of efficiency and client satisfaction. A culture of continuous improvement drives success, with a focus on maintaining operational excellence and fostering strong partnerships within the industry.

• Management and timely resolution of support requests including but not limited to remotely supporting devices for during internal staff onboarding/offboardings.
• Support the administration of our Microsoft 365 tenant including tenant health and enforcement of security best practices.
• Building and maintaining documentation on the current state of our Microsoft 365 tenant, MDM, AAD, Defender, Apple Business Manager, etc.
• Handle all basic administrative functions, including user account maintenance, reports, and other routine tasks.
• Support end-users with technical support and training. Consult with company-wide, internal stakeholders on new requirements and optimization of existing capabilities.

• 4 years of experience in relevant Technology roles with at least 2 years of experience directly supporting Microsoft 365 cloud environments.
• Demonstrate strong knowledge and proficiency of Office 365 Management, Enterprise Mobility & Security services including Azure Active Directory, Intune and Mobile Device Management (MDM), including experience with Apple Business Manager, Exchange Online, and Defender
• Power Shell scripting skills is nice to have
• Any relevant Microsoft cloud security certifications are nice to have
• Excellent comprehension, verbal and written communication skills
• Outstanding client service skills through timely execution of daily requests and quick resolution to issues
• Adapt to dynamic environments and shifting demands
• Application of critical thinking skills and inquisitiveness to challenge the ‘status-quo’ and requests; fostering the best possible outcomes for the business
• Must be able to initiate and collaborate on projects
• A self-starter that is highly capable of working in a remote location with a virtual team