Account Manager – Strategic & Retention; Cloud & AI s

Growth Account Manager – Strategic Growth & Retention (Cloud & AI Workloads)

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data‑intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production‑ready developer platforms across any environment – on‑premises, in the cloud, at the edge, or in sovereign data centers.

We’re seeking a strategic, relationship‑driven Account Manager to retain, expand, and grow enterprise accounts that are in the $50K–$400K ARR range into million‑dollar partnerships. You’ll inherit a portfolio of long‑standing customers many of whom currently engage with Mirantis at the workload or project level. Your mission is to elevate those relationships, moving beyond operational contacts to build executive alignment and strategic engagement at the C‑level and senior business leadership tiers.

The role combines customer retention, account expansion, guiding clients to expand their use and introduce them toward new Cloud, AI, and GPU‑based workloads that deliver meaningful business value.

• Own, retain, and grow a portfolio of enterprise accounts ($50K–$400K ARR).
• Develop and execute comprehensive account plans that clearly define the current state, future state, and a measurable roadmap.
• Strengthen executive and C‑level relationships, expanding beyond technical contacts to strategic decision‑makers and budget owners.
• Identify and pursue expansion opportunities across new business units, geographies, and next‑generation workloads.
• Partner with customers to modernise legacy environments, integrating Mirantis solutions into cloud, AI, and GPU development pipelines.>
• Deliver measurable value from day one, identifying key renewal opportunities and expansion potential within the first month.
• Collaborate cross‑functionally with technical, marketing, and customer success teams to ensure exceptional customer experience and retention.
• Report on account health, risk, and growth pipeline with clarity and precision.

• Develop a detailed understanding of assigned accounts, including key stakeholders, renewal timelines, and expansion potential.
• Deliver individual account plans outlining the current versus future state vision and next steps for executive engagement.

• Establish active dialogues with C‑level or senior decision‑makers across top accounts.
• Drive early renewals, identify new business‑unit entry points, and show measurable pipeline momentum.

• Achieve or exceed retention and ARR growth targets.
• Successfully transition multiple accounts toward cloud, AI, or GPU‑driven workloads, positioning Mirantis as a strategic innovation partner.

• 3+ years in account management, enterprise sales within cloud, Dev Ops, and understanding of AI technology sectors.
• Proven success in retaining and expanding enterprise accounts while developing new executive relationships.
• Experience creating and executing account development plans with a current‑to‑future state transformation focus.
• Strong understanding of cloud‑native infrastructure (Kubernetes, Open Stack, multi‑cloud) and emerging AI/GPU ecosystems.
• Ability to engage strategically from deep technical discussions to C‑suite business value conversations.
• Highly organized, self‑directed, and results‑oriented, with a strong bias for early impact.

• Work in a global, collaborative, remote‑first culture that rewards initiative and execution.
• Play a pivotal role in shaping the next era of cloud and AI modernisation.
• Manage high‑impact enterprise accounts with immediate opportunity for growth.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next‑generation cloud technologies.
• Be a part of cutting‑edge, open‑source innovation.
• Thrive in the high‑energy environment of a young company where openness, collaboration, risk‑taking, and…