Project Manager, IT Project Manager, Systems Analyst

The project is focused on long-term support and evolution of client products. We work with multiple clients across various domains – from startups to enterprise – helping them maintain, adapt, and grow their solutions. The service and teams scale every year, creating opportunities for ownership and growth.

• Strong experience in support or managed services environments
• Hands-on experience working with Kanban
• Solid understanding of cost management (budgets, billable hours, utilization)
• Experience managing distributed teams
• Ability to work with multiple priorities in a dynamic environment
• Experience working in a multicultural and multi-time-zone setup
• Advanced level of English (spoken and written)

• Background in IT Service Management
• Experience working with clients in the US and Europe
• PMP, ITIL, Agile/Scrum certifications
• Technical background or previous hands-on IT experience

• Manage day-to-day operations in a support services environment
• Organize and prioritize work using Kanban (incidents, requests, continuous flow of tasks)
• Coordinate multiple projects and distributed teams (up to ~10 people per team)
• Act as a key point of contact for clients and build long-term partnerships
• Manage project scope, priorities, risks, and escalations
• Forecast, track, and control budgets, costs, utilization, and profitability
• Ensure service quality and continuous improvement of processes
• Plan and manage internal and external communications
• Support and mentor team members, contributing to team growth and performance

• Close cooperation with a customer
• Challenging tasks
• Team of professionals
• Dynamic environment with low level of bureaucracy

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.