Research Operations Specialist

Research Operations Specialist

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We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.

The customer is one of the largest online gambling companies in the world, with over 26 million clients across all markets. The company was founded in 1997 and listed on Nasdaq Stockholm in 2004. They are committed to offering their clients the best possible deal and user experience, while ensuring a safe and fair gambling environment.

• Design and manage master surveys (CSat, First Impressions, Churn) ensuring shared question numbering, consistent variables, and brand/market‑specific items via display logic and data flags.
• Streamline survey builds by removing legacy/duplicate questions, unnecessary translations, and retiring redundant workflows.
• Govern data feeds: maintain a single stable export per tracker (via Qualtrics/API) into internal databases and Power BI.
• Develop full documentation—questionnaires, logic, codebooks, and “old vs new” mappings—to preserve data comparability over time.

• Inventory all legacy surveys by brand/market/language, documenting question IDs, variables, translations, and historic deviations.
• Map brand/market‑specific needs into a consolidated design that preserves longitudinal comparability and allows blank outputs where items are not applicable (N/A).

• Build and maintain master questionnaires, enforcing stable question IDs, recode values, embedded data structure, and variable governance.
• Implement survey flow, branching, display/skip logic, piped text, loop & merge, translations; review and prune workflows.
• Establish naming conventions, version control, and change management for standardized questionnaires.

• Design and run comprehensive test plans covering logic and routing, translations and labels, branding and layout, test responses across brands/markets.

• Produce questionnaire specs (e.g., Word) documenting final question wording, routing, and logic per tracker.
• Create codebooks (e.g., Excel) mapping variable names, values, recodes, and brand/market/product differences.
• Document “current state vs new state” for all questions and codebooks, noting changes impacting trend comparability.

• Work closely with UX/Research to meet business needs and comparability requirements.
• Collaborate with Data Engineering on export schemas and Qualtrics→DB/Power BI integration.
• Support internal teams in safely adding/retiring brand‑specific items without breaking the underlying schema.

• 4–6+ years in research operations or CX/tracker implementation with primary ownership of Qualtrics XM builds at enterprise scale.
• Hands‑on expertise with Survey Flow, Embedded Data, display/skip logic, loop & merge, translations, recode values, codebooks, panel/contact management, QSF import/export.
• Proven experience consolidating trackers, merging multi‑brand/multi‑market surveys, and maintaining longitudinal comparability.
• Strong governance mindset with naming, versioning standards, and change logs/rollback plans.

• Data‑engineering adjacent skills: designing export schemas, using Qualtrics connectors/API, handling OAuth/SFTP, basic monitoring and alerting.
• Experience with Power BI dataset/table design and working with Data Engineering on productionised exports.
• Familiarity with privacy and compliance considerations for survey data retention and access.

Intermediate+

• Exadel is an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
• This job description is not exhaustive; duties and responsibilities may evolve based on business needs.

• International projects
• In‑office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well‑being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top‑tier equipment provision

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.