CS Technical Engineer

At Amplify, we’re enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform, enabling brands to upsell and cross-sell at every stage of the buyer’s journey. We’re hiring a Customer‑Facing Technical Engineer who blends technical problem‑solving, Shopify ecosystem expertise, and strong communication.

• Serve as the technical point of contact for merchants across pre- and post-installation workflows
• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
• Partner with Customer Success to diagnose problems, propose solutions, and guide implementation
• Translate technical issues into clear, actionable steps for merchants
• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
• Participate in strategic business reviews to provide technical clarity and unlock additional value
• Identify upsell or expansion opportunities based on technical conversations
• Create and maintain technical documentation, playbooks, and repeatable workflows

• 2 to 5 years in a customer‑facing technical role (e.g., Solutions Engineer, Technical Support, Technical Success)
• Strong understanding of the Shopify ecosystem, including Liquid themes, checkout behavior, and store configuration and customization
• Experience working directly with e‑commerce merchants or SaaS e‑commerce tools
• A collaborative mindset and willingness to own problems end to end

• Hands‑on experience with HTML, CSS, JavaScript, or Shopify theme customization
• Familiarity with Shopify Plus environments and high‑volume merchant needs
• Experience with SQL and browser developer tools
• Exposure to CRO or revenue optimization tools

• Fully remote role with flexible hours
• Work directly with founders, product, and success teams on high‑impact merchant problems
• Tight‑knit team that values speed, clarity, and accountability
• Minimal red tape; if you see a solution, you can build or propose it
• Competitive compensation and the opportunity to shape our technical playbooks as we scale

Mid‑Senior level

Full‑time

Information Technology

Software Development