HR Shared Services Specialist EMEA

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The Human Resource Service Center Specialist provides centralized HR services to employees and managers, including employee benefits like time off, leave policies and other country benefits and handles various HR transactions and queries throughout the employee life cycle. The specialist follows established standards and procedures for addressing employee queries and issues and proactively ensures the efficiency of service center operations and transaction processes.

Additionally, the specialist collaborates with HR technology, HR Business Partners (HRBP), and Centers of Excellence (COEs) to resolve issues.

• Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
• Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and elevate complex or sensitive issues as needed
• Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
• Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
• Collaborate with HRBP, HR COEs and other key stakeholders to implement and improve service center processes, systems, and standards
• Identify and report issues, trends, and opportunities for service center improvement and enhancement
• Participate in training and development activities to enhance knowledge and skills in human resource service delivery
• Participate in engagement activities with other regional shared services team members

• Associate degree or equivalent in human resources, business administration, or related field
• At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries
• Knowledge of MS Office suite (excel, word, PowerPoint)
• Excellent communication, customer service, and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle confidential and sensitive information with discretion
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Ability to solve problems and provide solutions based on proven practices or procedures

• Excellent proficiency in French (reading, writing, and speaking) is required
• German and/or Spanish as 3rd language is a plus
• Knowledge of labor law of France and other European countries is a plus

We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Private medical insurance (Luxmed)
• Multisport card (Multisport)
• Life insurance (UNUM)
• Lunch card (Edenred)
• Employee Capital Plan (PPK) - with 3% participation rate by employer
• Trainings and development programs under RELX Group

Mid‑Senior level

Full‑time

Human Resources

Technology, Information and Media

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