Junior VIP Specialist

Overview

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

The VIP Junior Specialist role is to offer support for our VIP customers, find the best solution to solve their issues, and build exceptional relationships with VIP customers. The role follows the activity of VIP players and works with the VIP Manager to improve, rise, and extend activity by giving bonuses, proposing personalized campaigns, and gifting where appropriate.

What you’ll be doing:

• Contacting clients suggested by VIP Manager and informing them that they have been selected by the VIP project;
• Responding to every request from customers;
• Handling VIP customer complaints in a patient and efficient manner;
• Providing accurate information and solutions to customer queries;
• Contacting VIP customers through the company’s communication channels;
• Identifying customer needs, concerns, and questions;
• Promoting Super Technologies services and image (campaigns, new games, etc.);
• Building professional relationships with customers;
• Giving manually retention bonuses, VIP campaigns bonuses and informing clients about these bonuses;
• Working in a team and helping colleagues (contacting, offering bonuses to clients of other colleagues when necessary);
• Reporting technical issues that customers encounter to superiors or competent departments.

We are looking for someone who:

• Is native Polish speaker with English at a basic level;
• Has strong written conversational skills;
• Has the ability to interact with many different types of people, externally with customers and internally with the company team and departments;
• Is friendly, empathetic, motivated and with good energy;
• Is a team player.

Salary range: 65,000 PLN – 80,000 PLN gross yearly
(final offer depending on experience and competencies)

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

We welcome you to apply if you meet the qualifications above and want to contribute to our growth.