Field Service Engineer; f​/m​/x

The IONITY Operations team is looking to hire a Field Service Engineer to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must.

• Provide technical support in order to minimize system downtime.
• Onsite root cause analysis, service, repair and maintenance actions.
• Ordering and handling of spare parts for our HPC stations.
• Debug systems and perform remote diagnostics on field failures by reviewing data logged.
• Support in developing processes, documentation and diagnostic knowledge for standard service actions.
• Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
• Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

• Professional certified electrician, additional certificates in the area of Environmental, Health and Safety are welcome.
• Switching permit for low voltage necessary, medium voltage devices / transformers is an advantage.
• Appr. 2-3 years of professional experience as a Field service Engineer, ideally with a similar technical equipment.
• The work will require travel, sometimes on short notice, and may require extended trips; a get-it-done mentality for all of the situations is expected.
• Availability for off-hours calls and work.
• Technical degree in EE, Mechatronics or the equivalent.
• Strong ability to work and communicate effectively with external service providers.
• Excellent written and oral communications skills in English. Additional European languages a plus.
• Strong ability to be self-directed and work independently, with strong organization and documentation skills.
• Exceptional capacity for managing simultaneous activities and challenges.
• Skilled with common workplace and database software (MS Office).
• Ability to read and interpret mechanical drawings and electrical schematics.

IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes‑Benz AG and Volkswagen Group with Audi and Porsche, along with Black Rocks Climate Infrastructure Platform as financial investor.