Technical Support Engineer Job Jamestown area,Town of Poland New York USA,Engineering

Location: Town of Poland

Gather service request information, including vessel, customer and equipment identification and needs for support.
Carries out standard customer service activities and handle simple customer enquiries
Document support requests in relevant systems.
Provide customers and field service engineers with technical documentation.
Supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.

Our requirements

A minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)
Fluent spoken and written English.
Experience, PLM and ERP systems is considered as an advantage.
Previous hands‑on experience with mechanical beneficial

Optional

Previous experience in technical customer support role is considered.
Previous experience with marine sector is considered.

What we offer

International work environment and multidisciplinary team collaboration.
Personal and professional development and career opportunities.
Competitive pay and benefits.
Hybrid working arrangement.
Sharing the costs of sports activities.
Private medical care.
Sharing the costs of foreign language classes.
Sharing the costs of professional training & courses.
Life insurance.
Parking space for employees.
Pre-paid cards.
Sharing the costs of tickets to the movies, theater.
Sharing commuting costs.
Employee referral program.
Opportunity to obtain permits and licenses.
Charity initiatives.

You are able to

Communicate in a clear, precise and structured way.
Demonstrate knowledge and expertise in own area.
Build a useful network of contacts and relationships and utilize it to achieve set goals.
Act on own initiative, make things happen and accept responsibility for the results.
As a Technical Support Engineer, you will join our global team providing technical support for Propulsion & Handling - Thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer‑focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero‑emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost‑efficient delivery of services, upgrades and spare parts to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two‑hundred‑year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

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