Part Time Tutor Services Support Coordinator

Overview

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Part Time Tutor Services Support Coordinator?

• Love to work within Zendesk? You will use the support system to answer tutor scheduling questions and notify of scheduling adjustments.
• Passionate about supporting team members? You will be supporting Tutor Services Specialists in verifying tutoring programs and work within the Littera UI to schedule and substitute tutoring sessions.
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Tutor Operations, as well as Customer Success team to constantly build, deliver and iterate on ideas.

• Proven working experience in education software or tutoring
• Customer service experience (K12 education preferred) with excellent communication and writing skills
• Experience with data analysis, and particular comfort with Google Workspace tools
• We are looking for the person to work Monday-Friday, 4-5 hours per day, during 3pm-8pm Eastern time
• Relationship builder with excellent organization, time management and strong attention to detail
• Experience working with cross-functional teams (e.g. Sales, Success, Product, and Engineering)
• Resourceful, self-starter with creative problem-solving skills
• Desire to join a mission-driven team with a passion for improving education and making sure all students get the help they need to succeed
• Ability to lead by example in order to create a high-performance team based on best practices
• A passion for Littera’s mission

• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• $20/hr
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.