Portuguese Speaking Customer Service Agent - Greece

Overview

Mercier Consultancy MD is thrilled to announce an opening for a Portuguese Speaking Customer Service Agent to work in Greece, complete with a paid relocation package. This role offers a fantastic opportunity to join a vibrant team and provide exceptional support to Portuguese-speaking customers, helping them navigate their inquiries and enhance their overall experience.

• Assist Portuguese-speaking customers through various channels, including phone, email, and chat, addressing their questions and concerns promptly
• Provide detailed information about products and services, as well as support for order management and troubleshooting
• Effectively resolve customer complaints and issues to ensure high satisfaction levels
• Maintain accurate records of customer interactions using our CRM system for ongoing service improvement
• Collaborate with team members to share insights and contribute to a positive work environment
• Stay informed on product updates and promotions to provide the best possible information to clients

• Fluency in Portuguese (both written and spoken); knowledge of English is advantageous
• Previous experience in customer service, particularly in the travel or retail sectors
• Excellent communication and interpersonal skills with a passion for helping others
• Strong problem-solving abilities and the ability to handle customer inquiries effectively
• Familiarity with CRM tools and working knowledge of standard office software
• Willingness to relocate to Greece with financial support for the relocation process
• A positive attitude and strong desire to contribute to a team-oriented environment

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..