Customer service specialist automotive industry with German

Qualifications

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in German.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

• Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
• Familiarity with CRM systems.
• Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.