Customer Care Delivery Specialist in HR Services with English and Italian

Customer Care Delivery Specialist in HR Services with English and Italian

At Alight, we believe a company’s success starts with its people. We champion people, grow with purpose, and aspire to be Alight, acting with integrity and empowering others.

• Providing support for clients’ employees who contact us with questions about HR procedures or employment benefits through phone, webchat or other channels. Queries may cover salary and pay slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime, and many others.
• Explaining how to use the online HR systems.
• Investigating more complex cases.

• Excellent English: C1 minimum.
• Excellent Italian: C1 minimum.
• Adaptability and attention to details.
• Excellent written and verbal communication skills.
• Self‑motivation and willingness to learn.
• Experience in Customer Care is a plus, but not required; we will teach you all you need to know.

• Salary: 5000 PLN gross.
• Language allowance: 1500 PLN gross.
• Quarterly bonus starting from 750 PLN gross.
• Private medical care, life insurance, pet insurance.
• Benefit platform (Multisport card, tickets, vouchers, and many more).
• Permanent contract and comprehensive rewards package.
• Career growth opportunities.
• Work‑life balance.
• Remote or hybrid work.
• Extensive ongoing training program.
• Work in an international team.
• Great work atmosphere; we value open and honest communication.
• Opportunities to engage in many events, activities and charity initiatives.
• Modern office in a convenient location in Kraków.

We celebrate differences and foster an environment where everyone feels valued, respected, and supported. We welcome and embrace all individuals, regardless of background, and are dedicated to creating a culture where every employee can thrive.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristic or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Applicants must have work authorization that does not require future sponsorship of a visa for employment in the employing country and with Alight.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Learn more at