Senior Client Success Manager

The Company

Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology. Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application, not just the numbers.

At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We’re a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here.

We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.

Client Success Managers are at the heart of what makes Kira one of the highest customer-rated platforms in the higher education space. In this role, you’ll continue building that reputation by promoting Kira’s client-centric, service-driven mission as we scale to support growing demand.

Own the end-to-end management of client accounts, including renewals, upsells, and expansion opportunities. You will be responsible for onboarding new clients, providing ongoing support, and driving growth throughout their customer lifecycle with Kira. Acting as a trusted consultant, you’ll collaborate with a diverse range of schools to ensure they maximize the value of our platform while identifying opportunities for long-term success and expansion.

As someone who thrives in a fast-paced and collaborative work environment, you’ll approach challenges with a creative lens and a can-do attitude, providing clients with excellent, timely, and friendly service, building relationships with key stakeholders, offering guidance on best practices, and helping inspire new approaches and ideas that will have a direct impact on their admissions process.

• Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
• Client Renewals & Upsells:
  Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn. Identify and capitalize on opportunities to expand contract value by uncovering new revenue streams within the existing client base.
• Client Onboarding &
  
  Education:
  
  Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform. Provide guidance on best practices, technology utilization, and methodology to maximize value and adoption.
• Customer Relationship Management & Success:
  Build and nurture strong client relationships by going beyond traditional service interactions. Develop a deep understanding of each client’s goals, key performance metrics, and success criteria. Proactively identify opportunities to support their objectives, ensuring they maximize the value of the Kira platform. Foster meaningful connections that drive long-term engagement, satisfaction, and advocacy.
• Client Engagement, Adoption & Advocacy:
  Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption. Leverage client data and usage insights to recommend strategic initiatives that improve their experience and outcomes.
• Cultivate relationships to expand Kira’s reach by securing client referrals to other programs that may benefit from our platform. Additionally, foster customer advocacy by identifying and supporting enthusiastic clients willing to participate in webinars, provide references, contribute guest blog posts, and share their success stories.

Base Salary Range: CAD $85,000 - $110,000

We are looking for a candidate with SaaS experience who is passionate about building strong customer relationships and ensuring clients achieve maximum value from our platform. Your ability to drive client satisfaction will play a key role in maximizing revenue growth within your portfolio.

You…