Japanese Bilingual Customer Service and Sales Representative

Position Overview: We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Office partners
360. This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building. The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences.

Key Responsibilities:

Customer Service:

• Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English.
• Assist customers with product information, order processing, and issue resolution in a courteous and professional manner.
• Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up.
• Engage with potential customers to understand their needs and recommend suitable office solutions.
• Collaborate with the sales team to identify sales opportunities, generate leads, and close deals.
• Prepare quotes, proposals, and sales presentations in Japanese and English as needed.

Language Support:

• Serve as a language bridge between Japanese-speaking customers and English-speaking team members.
• Translate documents, marketing materials, and communications between Japanese and English.

Cross-functional Collaboration:

• Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment.
• Provide feedback to internal teams on customer preferences, market trends, and areas for improvement.

Qualifications:

• Bachelor's degree or equivalent experience.
• Fluency in Japanese (N1 level) and English, both written and verbal.
• Previous experience in customer service and/or sales preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.