General Manager Poland

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

As General Manager, you will be the founder of our business in your country—responsible for building, scaling, and owning the local operation. You’ll wear many hats: P&L owner, team builder, legal representative, and senior deal closer. You’ll report directly to the CEO and work closely with global leadership.

Key Responsibilities

Company Leadership & Operations

Establish and lead Wonderful’s legal entity in the country.

Oversee all aspects of local operations, including corporate setup, compliance, banking, and payroll.

Hire, manage, and inspire a high-performing local team.

Localize global processes to fit country-specific regulations, labor laws, and cultural nuances.

Market Expansion & Business Development

Identify, engage, and close high-potential enterprise customers—particularly those with large-scale customer support operations.

Rapidly qualify leads, focus on high-likelihood wins, and avoid time-wasting pursuits.

Build long-term, trusted relationships with client executives, especially CEOs and CX leaders.

Customer Relationship & Brand Representation

Represent Wonderful in the local market with clients, media, and business/policy forums.

Position Wonderful as a thought leader in the customer experience and AI support space.

Be the face of Wonderful in-country, embodying our values and mission in every interaction.

Business & Leadership

Proven track record of leading a business unit, startup, or country P&L—ideally in tech or enterprise services.

Strong management skills: hiring, motivating, and developing autonomous teams.

Deep understanding of local legal, regulatory, and accounting requirements.

Entrepreneurial mindset with exceptional speed, independence, and resilience.

Highly organized, focused on priorities, and comfortable with ambiguity.

Sales & Strategic Access

Experience in enterprise sales and deal-making.

Executive presence and ability to access top decision-makers in telco, energy, finance, retail, and other CX-heavy industries.

Strategic thinker: able to map power structures and influence buying coalitions within client organizations.

Technology & Customer Experience Knowledge

Working understanding of software and IT landscapes—or willingness to learn.

Conversant in AI, software platforms, and ideally the stack surrounding contact centers (e.g., Genesys, Salesforce, NICE, Zendesk).

Familiarity with customer experience workflows, pain points, and the role of CX technology in customer satisfaction, loyalty, and cost-to-serve.

Preferred Backgrounds

Previous startup experience or entrepreneurial ventures.

Fluent in English and local business language(s).