Customer Account Manager

The Customer Account Manager is responsible for managing customer relationships and ensuring exceptional service for both standard and priority accounts. This role combines customer-facing support with strategic account management to strengthen relationships, drive growth, and deliver a superior customer experience. The position involves handling purchase orders, coordinating logistics, and resolving issues.

• Serve as the primary point of contact for customer inquiries, orders, and account management
• Validate, enter, and maintain customer purchase orders with accuracy and attention to detail
• Provide timely updates on order status, pricing, and delivery timelines
• Develop and maintain strong relationships with customers at multiple functional and hierarchical levels
• Collaborate with internal teams to confirm pricing, product availability, lead times, and transportation arrangements
• Prepare documentation for international shipments, and hazardous goods compliance (IMDG/IATA/CFR 49).
• Review contracts, coordinate with internal departments and stakeholders as required
• Coordinate with freight forwarders for ocean and air shipments
• Represent the company in all customer communications, including meetings, calls, and emails
• Monitor account balances and ensure timely payments
• Identify growth opportunities within priority accounts and develop strategies to increase sales
• Stay informed on new products, services, and market trends to support customer needs
• Prepare annual forecasts and maintain records of activities.
• Initiate and process requests for returns, credits, debits, customer account changes, and quality notifications.
• Support team members to balance workload and contribute to a safe work environment

• Bachelor’s degree in business related field preferred but not required
• Previous experience in manufacturing industry strongly preferred but not required
• 1-2 years knowledge of SAP and international shipping regulations (CFR 49 / IATA / IMDG) preferred but not required
• Minimum 1-2 years’ experience with customer-based relationships