Program Manager

Overview

What We’re Looking For:

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

What You’ll Do

• Be responsible for a portfolio of Enterprise Premium Support clients
• Cultivate enduring and meaningful business relationships with clients
• Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively
• Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience
• Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution
• Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence
• Partner with the Named Account Executive (AE) to lead overall account planning and identify growth opportunities
• Collaborates with other Program Managers and the Head of Product for Global Services to continuously refine and enhance our Premium Support value proposition

• Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role
• 4 years of SaaS experience with cross-departmental experience
• An understanding of APIs and how they are used within SaaS platforms
• Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency
• Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector
• Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level
• Proficiency in Boolean logic and data structuring
• Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector
• Excellent written and verbal communication skills
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to speak, write and understand mandarin
• The ability to legally work in Singapore

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance
• Comprehensive health insurance tailored for you, complete with an annual health check
• Special discount on selected restaurants/shops through our food delivery partner
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career

60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914

2025/Early 2026

The sky is the limit  Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north…