Enterprise Client Success Executive, JAPAN

Enterprise Client Success Executive, JAPAN

Join us as a Enterprise Client Success Executive
, where you ll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you ll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers  investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you ll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you ll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You ll Do:

• Collaborate closely with internal teams to align account activities with each customer s unique business case and strategic objectives.
• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer s evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You ll Bring:

• A Bachelor s degree or higher is preferred for this role.
• An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
• Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
• A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
• Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
• Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
• Bonus points for previous experience in Project Management, enriching your profile.
• Excellent written and verbal communication skills in Japanese and English.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy 20 days of annual paid time off plus an additional day off on your birthday
  !
• Monthly
  wellness allowance
  to support your commitment to a healthy lifestyle.
• Comprehensive
  health insurance
  tailored for you, complete with an annual health check.
• Employee assistance
  programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
• Complimentary
  Calm App subscription
  for you and your loved ones, because mental wellness matters.
• Energetic work environment with a
  hybrid work style
  , providing the balance you need.
• Benefit from our
  family leave program
  , which grows with your tenure at Meltwater.
• Thrive within our
  inclusive community
  and seize ongoing professional development opportunities to elevate your career.

Where You ll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge…